At Fashion Business Coaching, we focus on providing high-quality digital products and services to our customers. As we operate exclusively in the digital realm, there are no physical products to ship, and therefore, no shipping charges or delivery times. Once your purchase is confirmed, the digital product(s) will be made available for immediate access.
We aim to ensure that your experience with us is smooth and efficient. Should you encounter any issues with the accessibility or functionality of your digital product, please reach out to our support team immediately for assistance.
Upon successful payment, you will receive an email confirmation with instructions on how to access your purchased product. These may include downloadable files, links to online content, or access to membership-based services. All digital content is delivered instantly, and there is no delay in receiving your product.
We understand that there may be situations where a product does not meet your expectations. Given the nature of digital products, we do not offer exchanges. However, if you are dissatisfied or believe the product was misrepresented, we do offer refunds under certain conditions.
To initiate a refund request, you must contact us through our Contact Us page. Please provide all necessary information, including your order details and the reason for your request. Refunds will only be processed if they are explicitly mentioned in the purchase contract or agreement. Each refund request is subject to review, and upon approval, the refund will be issued to the original payment method used during the purchase.
Once a refund request has been approved, please allow up to 15 business days for the refunded amount to reflect in your account. We will notify you via email regarding the status of your refund, including when the transaction has been completed.
Refund requests will not be accepted for the following scenarios:
If the digital product is covered under a refund policy or agreement, we are committed to ensuring a hassle-free process. However, we encourage all customers to carefully review the product descriptions, features, and terms before making a purchase to avoid any confusion.
If you have any questions or need further clarification regarding our Shipping and Exchange Policy, feel free to get in touch with our customer support team. We’re here to help!